How do I book?
Simply choose your experience on our website, select your preferred date and time, and complete your booking online.

How do I redeem my voucher?
Select your chosen experience and enter your voucher code during checkout to redeem it. If you have 2 vouchers, you must make two separate bookings, but add in the notes section that you are together. We will ensure all parties are seated together.

Can I reschedule?
Yes. You can change your booking using the link in your confirmation email, subject to our booking terms.

Do vouchers expire?
Yes. Our gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.

Can I transfer my booking?
In most cases, yes. If you can't attend, please let us know before your booking and we'll be happy to advise.

I haven't received my confirmation email.
Please check your junk or spam folder first. If it's still missing, get in touch and we'll be happy to resend it.

Can non-drinkers attend?
Absolutely. Everyone is welcome, and we offer alcohol-free options across many of our experiences.

Do you have alcohol-free options?
Yes. We offer alcohol-free spritzes, mocktails and a range of soft drinks.

Can I bring someone who isn't taking part?
For some experiences, yes. Additional guest options are available when booking—please check the experience details for more information.

What should I wear?
Come as you are! We recommend comfortable, casual clothing that's suitable for a working distillery.

What if I'm running late?
Please let us know as soon as possible. We'll do our best to accommodate you, but some experiences need to start promptly.

How long does it last?
The duration varies depending on the experience. Please check the individual booking page for full details.

Where are you?
You'll find us in Frome and Trowbridge, Wiltshire. Visit our Contact page for full addresses, maps and opening hours.

Parking
Free on-site parking is available at our Frome venue. In Trowbridge, several public car parks are just a short walk away.

Accessibility
Both venues are accessible. Our private upstairs space in Frome is only accessible by stairs, but we're happy to relocate bookings downstairs wherever possible—just let us know in advance.

Can I leave my car overnight?
Yes, at our Frome venue. If you've enjoyed a few drinks, we'd much rather you leave your car and collect it the following day.

Are dogs welcome?
Yes! Well-behaved dogs are very welcome at both of our venues.

Do you host hen parties?
Absolutely! Our Gin School and tasting experiences are perfect for hen parties, birthdays and celebrations. Get in touch to start planning your event.

Do you host corporate events?
Yes. We regularly host team-building days, client events and corporate celebrations. We'd love to help create something bespoke for your team.

Can I book for a large group?
Of course. We welcome larger groups for all kinds of celebrations. Contact us and we'll help you find the best experience for your group.

Do you offer exclusive venue hire?
Yes. Both of our venues are available for private hire, subject to availability and minimum spend. Get in touch to discuss your requirements.

Can I visit without booking?
Yes. You're very welcome to visit our shops during opening hours to browse and shop. Drinks and experiences must be pre-booked.

Can I buy bottles after my experience?
Absolutely! Our shops are stocked with our full range of spirits, liqueurs, gifts and alcohol-free drinks for you to take home.

What are your opening hours?
Our opening hours vary between our Frome and Trowbridge venues and may change for private events or seasonal trading. Please check our opening hours before you visit. Please keep an eye on our social media for changes to opening times.

Are dogs welcome?
Yes! Well-behaved dogs are very welcome at both of our venues.

We offer the same food menu and dietary alternatives at Still Sisters Frome and Trowbridge. This information applies to both distilleries.

What food do you serve?

We offer cheese and charcuterie boards, afternoon tea and bar snacks.

What’s on the cheese and charcuterie board?

Our boards include cheeses and cured meats, served with sliced bloomer bread, crackers, olives, pickles and chutney.

Our cheeses, including Somerset Brie, Blue Stilton and Godminster cheddar, contain milk.

The bloomer bread carries a supplier “may contain milk” warning. Our wholegrain oat crackers contain oats and carry a supplier “may contain milk” warning. Some other cracker varieties contain lupin. Please ask us for the full allergen information for the bread and crackers served with your board.

Cornichons contain mustard and sulphites. Silverskin pickled onions and apple cider chutney contain sulphites. Houmous contains sesame when served.

What’s included in afternoon tea?

A selection of sandwiches and savoury bites, followed by scones with clotted cream and strawberry jam, and sweet treats such as Victoria sponge or chocolate brownie bites.

Standard sandwich breads contain wheat. Egg mayonnaise contains egg and mustard. Butter and clotted cream contain milk. Standard scones and Victoria sponge contain egg, milk and cereals containing gluten. Chocolate brownie bites contain wheat, egg, milk and soya.

What bar snacks are available?

Our selection includes Greek olives, crisps and sweet chilli rice crackers. The sweet chilli rice crackers contain soya and wheat. Some crisp flavours contain milk, so please ask us to check the flavour you’d like.

Do you offer alternatives for dietary requirements?

Yes. Board alternatives include plant-based cheese and gluten-free oat crackers. For afternoon tea, we can offer alternatives such as gluten-free bread, gluten-free vegan scones, vegan Victoria sponge and gluten-free chocolate brownies.

Some alternatives contain other allergens. For example, the gluten-free Victoria sponge and chocolate brownies we use contain egg and milk. Tell us what you need to avoid so we can check the whole board or afternoon tea, including the accompaniments.

How can I check allergens before booking or ordering?

If you have a food allergy, intolerance or coeliac disease, please use our website contact form before booking or speak to a member of the team before ordering. Tell us which food option you’re interested in and what you need to avoid.

We can share written allergen information for the food you’ll be served, including supplier “may contain” warnings, and talk you through any risk of contact with other allergens during preparation. If an ingredient changes, we’ll check the updated information with you before serving.