Delivery and Returns

We’re a small, family-run distillery and carefully pack every order here in Frome, Somerset.

UK Delivery

Standard UK Mainland delivery is £5.00, or FREE when you spend £50 or more.

Orders of fewer than three bottles are usually sent via Royal Mail 48-hour service. Orders of three bottles or more are usually sent via our weekday courier service.

Please allow up to two working days for us to pack and dispatch your order, in addition to the delivery time.

Need it sooner?

We also offer an express delivery option. Once your order has been packed and dispatched, express orders are sent with APC for next-working-day delivery.

You’ll receive a dispatch confirmation and tracking information when your order is on its way.

Missed Deliveries

If nobody is available to receive your parcel, Royal Mail or our courier will provide details of how to rearrange delivery or collect your order.

Once an order has been dispatched, we’re unable to change the delivery address.

Something gone wrong?

If your parcel hasn't arrived when expected, or something isn't right when it reaches you, please get in touch and we'll help sort it out.

Email: [email protected]
Telephone: 01373 474647

Damaged Orders

We take great care packing your order, but bottles and couriers don't always make the perfect combination!

If your order arrives damaged, please contact us as soon as possible. If you can, send us a photograph of the damaged item and packaging so we can resolve it quickly.

If you're receiving a courier delivery in person and the parcel is visibly badly damaged, you can refuse the delivery and it will be returned to us.

International Delivery

Unfortunately, we’re unable to offer international delivery at the moment.

Returns

We hope you love your Still Sisters order. If you change your mind, you can return eligible products to us within 30 days of purchase, provided that:

  1. The product is unused and unopened, with the seal intact.

  2. It is returned in its original packaging and in the same condition in which you received it.

  3. You have your receipt or proof of purchase.

Please return items to:

Still Sisters
Still Sisters Distillery
2 Ashton Park
Frome
Somerset
BA11 4RW

Unless an item is faulty, damaged or supplied incorrectly, you are responsible for the cost of returning it to us.

Refunds

Once we've received and inspected your return, we'll email you to confirm whether your refund has been approved.

Approved refunds will be returned to your original payment method. Please allow a few working days for the payment to appear, depending on your bank or card provider.

If you haven't received an expected refund, please contact us at [email protected].

Exchanges

We replace items that are faulty or damaged. If you need a replacement, please contact [email protected] before returning the item so we can arrange it with you.

This returns policy does not affect your statutory rights.